We Care Together is proud to announce the results of our latest inspection by the independent regulator of health and adult social care for England. We were issued the award of “Good” across all of the categories reviewed.
Below is the complete report compiled by the CQC detailing the level of service and care we provide
About the service
We Care Together Southampton is a domiciliary care service providing personal care to people in their own homes. The service provides support to older and younger adults, people living with dementia or mental health conditions and people who have a physical disability. At the time of our inspection, there were 39 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This helps with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had been safely recruited and participated in appropriate training. Staff were aware of possible safeguarding risks and acted in the event they suspected abuse had occurred. Risks were assessed however we thought additional assessments and actions could improve safety when delivering care. Medicines were safely managed.
People were assessed and care plans were devised to provide them with person-centred care support. People received appropriate assistance with meals and drinks and to access healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff was caring and respectful when speaking about people and feedback from people and relatives echoed this. Staff promoted people’s dignity and respect.
Support plans were person-centered and contained sufficient information to ensure people received their care in the manner they wanted. An electronic care system ensured updates in care planning were shared quickly among staff. Information was available in some different formats to aid understanding but this could be further developed.
The registered managers were accessible to their teams and encouraged staff to develop skills in order to progress within their work. The management team completed regular audits to ensure the quality of the service and identify areas for improvement. The provider forged positive working relationships with some health and social care professionals and worked closely with community nursing teams to support the recovery of pressure wounds.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
3 We Care Together Southampton Inspection report 17 February 2023
The last rating for the service under the previous provider was good, published on 11 October 2018.
Why we inspected
This was a planned inspection based on the provider changing the legal entity of the service therefore, becoming unrated.
We will continue to monitor the information we receive about the service, which will help inform us when we next inspect.
We are extremely proud of this achievement and would like to thank our wonderful clients and dedicated team of carers for helping us achieve this.